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EarthNet‘s 24*7 NOC（Network Operations Center）teams ensure prompt issue resolution when faults occur, with a guaranteed customer response time of within 10 minutes. Throughout the entire fault lifecycle, EarthNet's NOC assumes full responsibility for monitoring and resolving the situation until the issue is completely resolved.

 

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Service - NOC Team

EarthNet‘s 24*7 NOC（Network Operations Center）teams ensure prompt issue resolution when faults occur, with a guaranteed customer response time of within 10 minutes. Throughout the entire fault lifecycle, EarthNet's NOC assumes full responsibility for monitoring and resolving the situation until the issue is completely resolved.

7/24/365

Online services

7/24/365

Monitoring services

Enhanced safety

response service

Emergency

troubleshooting service

National 24-hour customer service center

24*7*365 timely customer service
Free service hotline for Greater China
Troubleshooting and monitoring
Task assignment management
One-stop contact

 

Maintenance engineering team & professional management

Los Angeles
Hanoi / Bangkok
Beijing / Shanghai / Shenzhen / Guangzhou
Suzhou / Chengdu / Chongqing / Fuzhou
   

Network management center （ Los Angeles ）
Network management center ( Mainland,China)
Network management center ( Hong Kong,China)

Year round operation
Active customer network detection
Professional technical support